I don't know how they have a 5 star rate when they can randomly treat a customer as bad as they treated me and wasted my time.
Stay away from this shop.
Long Term Review: I have continued to take my bikes to RTT for service, and yes I did get my next bike from RTT Cycles. I am still a five star customer. Andy provides thorough service that can only be provided by a top notch mechanic. Certainly the best bike shop in the Western Burbs and Chicagoland for that matter.
Brought my bike in for normal maintenance. Was promised it would be ready in 7 to 10 days. On the 10th day I called for the status and was informed bike wasn't even started on yet. Talked with owner (Andy) and he said he was "just about" to start on mine. When I complained he said no problem because work will only take an hour or so. He said he would keep in touch. I called the 11th day and was told bike is being worked on and it would be a few more days. I told desk clerk this is too long and I'm going to pick up my bike now. Getting ready to leave I called to make sure bike would be in 1 piece. I talked to owner who now told me bike was not even begun yet. I told him I am coming in now to pick up bike. When I get to shop the desk clerk kind of said she was sorry but the owner (Andy) didn't even acknowledge me or apologize.
After a tune up by Andy my bike rides like a hot knife through butter! It's like riding a new bike!
I bought a Trek Mountain Track for my daughter when she was in middle school. She rode it through her college years, but then it languished in my unheated garage for 12 years. Andy carefully restored it. (It's beautiful!) It will be a birthday present for my granddaughter later this summer.
RTT Cycle Shop is the only place to purchase a bike or have it tuned up. Andy Almazon, the owner is very knowledgeable and gave me a extremely competitive price on a bike for my wife, accessories and a bike carrier.
Andy and the team at RTT Cycle Shop are great. Thorough inspection, and top notch service. Price are fair. I will continue to take my bikes there for service and will buy my next bike from RTT.
The staff goes out out of their way to make sure you are on the road logging in miles. I couldn't be happier with my experiences at this shop. Keep up the great work!
Rtt Cycle Shop is a US Bicycle Store based in Downers Grove, Illinois. Rtt Cycle Shop is located at 5116 Main St B, Downers Grove, IL 60515, USA.
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